These are some of the most commonly asked questions from customers before or after placing an order. All you need to know about your order, from dispatch to delivery.

STANDARD DELIVERY IS FREE FOR ALL OUR PRODUCTS

We offer Free Delivery orders above £40 to UK Mainland*. Please note delivery to Northern Ireland, Ireland, Scottish Highlands, Islands and the Channel Islands are all not included in our free delivery service. Please contact us for a quotation. Note that Scottish deliveries may take slightly longer than the lead times quoted for standard delivery routes. For a more accurate timescale, please contact us or please see our Delivery Policy

We accept:

Credit and Debit Cards (MasterCard/EuroCard, Visa/Delta/Electron and American Express)

PayPal & PayPal Credit

Clearpay

We currently only ship to United Kingdom. For delivery orders outside UK, please contact us for a delivery quote using contact form on product page.

We are hoping to add more destinations in near future.

We are currently experiencing a high volume of contacts into our Customer Services Department, so it may take us a little longer to respond to enquiries. If you have any questions on the status of your order, we would politely request that you wait to contact us to check the status of your order until the confirmed delivery date found on the tracking order page or in your order confirmation email has passed.

We appreciate your continued patience and understanding at this time.

Please refer to your order confirmation and your expected delivery date will be shown for the individual items on your order. If you have multiple items on your order, you may have a number of different delivery dates. You can track your order here.

To ensure we are operating our distribution centres in line with government guidelines, our delivery times may be longer than what you are used. This means we cannot bring forward your delivery date as we are working hard to ensure the safety of you and our colleagues.

Please login to your dashboard and under the "orders" tab you'll find all your orders history. From there please sellect your required order to track the order status.

Link will provide you latest tracking information. 

If you are not at the delivery address when your order is delivered, our carrier may leave your item in a safe place for you.

When this happens, they will leave a card to notify you and to confirm the location of the parcel / where the parcel has been left.

If you have not received a card from the carrier advising of the location of your parcel:

Check possible locations around your delivery area. Carrier agents tend to leave parcels in safe locations. Typical spots include porches, under benches, at back doors, and around sheds or garages on your property. Check with your neighbours, building manager, or the front desk to see if delivery has been accepted on your behalf.

If the parcel has not been located by checking the above location(s), please Contact us so we can get your item(s) to you as soon as possible.

If the final delivery date on your email confirmation has passed and you haven’t received your order, then you can contact us via our online form Please provide the full details about your order.

• You have 14 days from delivery to notify us of your intention to return.
If accepted by our returns team, you have 14 days from this date to deliver to
the supplied address. Returns received after this period will not be refunded.

• Quite a number of our pieces are 'antique reproductions' and have
been deliberately and professionally distressed and aged for an authentic look.
With this, comes imperfections and fading as part of the design process. These
are deliberate effects to the styling of the furniture. Please also be wary
that colours may vary slightly from the colour tones shown in the pictures
contained within our website or on differing electronic screens.

• When you receive goods that require assembly, prior to installing, it is
very important that you check the instructions and any parts list to ensure
that you have all the relevant parts and that you can fit the product in strict
accordance with the manufacturer's instructions. We cannot refund products that
have been wrongly fitted or be responsible for any consequences of mis-fitting
our products. We strongly recommend that you employ only qualified and
experienced joiners and electricians to install our products.

• Outlet Products are able to be returned, however with most being one off
deals, we are unable to exchange it for a brand new alternative.

If for any reason you are not fully satisfied with your purchase you can
return your purchase. We must be notified within 14 days of receiving your
goods and complete your return to us within 14 days of us being notified by
you.

This is only applicable if the item(s) returned are complete, in resalable
condition, unused and with the correct packaging. We reserve the right to
charge up to 50% repackaging fee for item(s) that need repackaging, deductible
from your refund.

Items that are returned to us with transit damage from a courier organised by
the returning customer will be unable to be refunded. We encourage customers
returning to take out transit insurance where possible to avoid disappointment
should this happen. All items are quality control checked when returned before
a refund is to be processed.

Returning an Item:

We’ll guide you through each step of our easy online return process, from sending the item back to getting a refund or replacement.

To get started, view your recent orders in your login dashboard and select the item you want to return or use the Cancellation Form.

Our Customer Service lines are open between 9:00am and 5:00pm Monday-Friday. If you are in the queue when the clock strikes 5:00pm, don’t worry! We’ll stay on and get to the bottom of your query.

We incorporate data protection practices into our business processes to ensure we continue to deliver the best services to our customers.

To find out more about Customer Data Protection & Privacy Policy please refer to our Privacy Policy for more details. 

You can contact us via Post, Email and/or Customer Helpline. Please see bottom of this page for more contact details.

By Post:

Customer Service Address:

Well Retail Group
85 Great Portland Street
London
W1W 7LT

Customer Help Line:

0333 303 4121

Lines are open: Monday to Friday 09:00 until 17:00 hrs

Still need help?

Contact Us

We offer Free Standard Delivery to UK Mainland addresses* on
all orders.

Please note all deliveries to Northern Ireland, Ireland, Scottish Highlands,
Islands and Channel Islands are NOT included within our free delivery service.
Please contact us for a quotation before placing an order. 

Please always inform us if you are going to be unavailable on the suggested
delivery date, and we will endeavour to arrange a suitable alternative. Failed
deliveries that have been agreed will result in re-delivery/cancellation
charges. Late cancelled orders, where the item has been dispatched to the
courier for delivery will incur a charge to redeliver the items back to
us. 

Once a delivery slot is confirmed, it is the customer's responsibility to
ensure they will be available to receive the goods, otherwise a re-delivery
charge will apply.

Please be aware it is the customer's responsibility to check that any orders
will fit through doorways, stairwells and staircases. This includes any tables
with tops in excess of 220cm. If you are in any doubt, please talk to our team
prior to delivery who can advise. A re-delivery charge will need
to be applied should our team need to return or use more specialist
equipment than the standard two-man crew.

Due to the weight and size of some of our products, once the team arrive, it is
the customer’s responsibility to move any pets and minors out of harms’ way
during the installation for safety reasons. 

Upon receipt of the goods, it is the customer’s responsibility to check over
the order to ensure it is in good condition. We take full responsibility for
any damage found during inspection only upon delivery.

Whilst quality control checks are performed prior to dispatch, on rare occasions a product may be found to have a fault.

Faults are where the product is not fit for its intended purpose. (If your item is found to be damaged on delivery, please refer to our damaged section).

Kindly fill in our form here, and be as clear as possible as to the issue and provide multiple images to assist. We can then liaise with the manufacturer or supplier to get replacement or missing parts dispatched to you as soon as possible.

Where possible we will send a furniture repair specialist to repair your item. Where this is not possible we will arrange for a collection of the faulty product and a replacement item to be sent.

We perform checks prior to dispatch to make sure the quality of your purchase is in perfect order. However sometimes damage can occur in transit unfortunately.

We ask that items are checked at the delivery point and returned with the delivery company if damages are noticed. We also encourage to sign for the items as damaged if possible.

We understand that damages can't always be spotted in full at the point of delivery, so we allow a further 24hrs to notify us of any noticed damages.

If the damage is noticed within this period and has not been sent back with the delivery driver, then please kindly fill in our returns form for us to assist.

Where possible we will work with you on a solution. Be it sending a furniture repair specialist to repair your item on site. A partial refund, or to arrange a free collection of damaged goods. Once we have received the returned item, a replacement (stock dependent) will be arranged at our expense.

Whilst it is rare for damages to occur, we sincerely appreciate your patience and understanding in working with us to help get a successful outcome for our customers.

Please note that damage reported outside of the 24hr period following delivery will be unable to be investigate/resolved.

Under the United Kingdom Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are resident within UK, you can cancel your order within 14 days.

This cancellation right does not apply to 'Made To Order' or personalised goods. Period ends 14 days after the day on which the goods are delivered to your chosen delivery address.
This applies where orders have already been dispatched. Orders outside the 14 days period, please refer to our returns policy.

Please note that cancellations after items have been booked or dispatched, will incur a cost deducted from the refund to cover lost expense charged by our logistics companies.

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us.

Before you proceed, make sure that you have completed our returns form and had your return accepted before proceeding. Returned items without a returns form completed/accepted will not be processed.

It is the customers responsibility to organise and cover payment to third party couriers if required, and to return items to Currentful.com in an unused, originally packaged, undamaged condition.

• You have 14 days from delivery to notify us of your intention to return.
If accepted by our returns team, you have 14 days from this date to deliver to
the supplied address. Returns received after this period will not be refunded.

• Quite a number of our pieces are 'antique reproductions' and have
been deliberately and professionally distressed and aged for an authentic look.
With this, comes imperfections and fading as part of the design process. These
are deliberate effects to the styling of the furniture. Please also be wary
that colours may vary slightly from the colour tones shown in the pictures
contained within our website or on differing electronic screens.

• When you receive goods that require assembly, prior to installing, it is
very important that you check the instructions and any parts list to ensure
that you have all the relevant parts and that you can fit the product in strict
accordance with the manufacturer's instructions. We cannot refund products that
have been wrongly fitted or be responsible for any consequences of mis-fitting
our products. We strongly recommend that you employ only qualified and
experienced joiners and electricians to install our products.

• Outlet Products are able to be returned, however with most being one off
deals, we are unable to exchange it for a brand new alternative.

If for any reason you are not fully satisfied with your purchase you can
return your purchase. We must be notified within 14 days of receiving your
goods and complete your return to us within 14 days of us being notified by
you.

This is only applicable if the item(s) returned are complete, in resalable
condition, unused and with the correct packaging. We reserve the right to
charge up to 50% repackaging fee for item(s) that need repackaging, deductible
from your refund.

Items that are returned to us with transit damage from a courier organised by
the returning customer will be unable to be refunded. We encourage customers
returning to take out transit insurance where possible to avoid disappointment
should this happen. All items are quality control checked when returned before
a refund is to be processed.

Please complete our Return form to proceed with a return or exchange. Any request outside of the returns form will not be processed.

Your refund will be processed within 14 days of your item being received or cancelled.

All refunds will be made to the original method of payment only.

You will be notified by email when your refund has been processed.

Please note, that depending on your financial institute, the time taken for the refunded amount to reach your account can vary and this is something that we are unable to control. generally refunds are received within 2-3 business days of processing.